{"id":9956,"date":"2025-11-01T22:01:16","date_gmt":"2025-11-01T18:01:16","guid":{"rendered":"https:\/\/almatjar.ae\/?page_id=9956"},"modified":"2026-04-13T17:03:18","modified_gmt":"2026-04-13T13:03:18","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/almatjar.ae\/en\/returns-refunds-policy\/","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9956\" class=\"elementor elementor-9956\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e268f8a e-flex e-con-boxed e-con e-parent\" data-id=\"e268f8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1398a21 elementor-widget elementor-widget-text-editor\" data-id=\"1398a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"279\" data-end=\"492\">Thank you for shopping with <strong data-start=\"307\" data-end=\"320\">AlmatJar<\/strong>!<br data-start=\"321\" data-end=\"324\" \/>We strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, please review our returns and refunds policy below.<\/p>\n\n\n<hr data-start=\"494\" data-end=\"497\" \/>\n\n<h3 data-start=\"499\" data-end=\"523\"><strong data-start=\"503\" data-end=\"523\">1. Return Period<\/strong><\/h3>\n<p data-start=\"524\" data-end=\"678\">You may return products within <strong data-start=\"555\" data-end=\"566\">7 days<\/strong> from the date of receipt.<br data-start=\"592\" data-end=\"595\" \/>Returned items must be <strong data-start=\"618\" data-end=\"628\">unused<\/strong>, <strong data-start=\"630\" data-end=\"640\">sealed<\/strong>, and in their <strong data-start=\"655\" data-end=\"677\">original packaging<\/strong>.<\/p>\n\n\n<hr data-start=\"680\" data-end=\"683\" \/>\n\n<h3 data-start=\"685\" data-end=\"713\"><strong data-start=\"689\" data-end=\"713\">2. Return Conditions<\/strong><\/h3>\n<p data-start=\"714\" data-end=\"738\">To qualify for a return:<\/p>\n\n<ul data-start=\"739\" data-end=\"924\">\n \t<li data-start=\"739\" data-end=\"785\">\n<p data-start=\"741\" data-end=\"785\">The packaging must be sealed and unopened.<\/p>\n<\/li>\n \t<li data-start=\"786\" data-end=\"868\">\n<p data-start=\"788\" data-end=\"868\">All items must be in their original condition, including packaging and labels.<\/p>\n<\/li>\n \t<li data-start=\"869\" data-end=\"924\">\n<p data-start=\"871\" data-end=\"924\">Proof of purchase (invoice or receipt) is required.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"926\" data-end=\"1140\">All returned products are carefully inspected by our <strong data-start=\"979\" data-end=\"1005\">Quality Assurance Team<\/strong>.<br data-start=\"1006\" data-end=\"1009\" \/>If any of the above conditions are not met, your return will be rejected, and the item will be shipped back to you at your expense.<\/p>\n\n\n<hr data-start=\"1142\" data-end=\"1145\" \/>\n\n<h3 data-start=\"1147\" data-end=\"1183\"><strong data-start=\"1151\" data-end=\"1183\">3. Exchanges (if applicable)<\/strong><\/h3>\n<p data-start=\"1184\" data-end=\"1415\">We only replace items if they are <strong data-start=\"1218\" data-end=\"1242\">defective or damaged<\/strong>.<br data-start=\"1243\" data-end=\"1246\" \/>If you need to exchange a defective item for the same one, please contact us by email before returning it.<br data-start=\"1352\" data-end=\"1355\" \/>Exchange delivery times may vary depending on your location.<\/p>\n\n\n<hr data-start=\"1417\" data-end=\"1420\" \/>\n\n<h3 data-start=\"1422\" data-end=\"1447\"><strong data-start=\"1426\" data-end=\"1447\">4. Return Process<\/strong><\/h3>\n<ol data-start=\"1448\" data-end=\"1710\">\n \t<li data-start=\"1448\" data-end=\"1512\">\n<p data-start=\"1451\" data-end=\"1512\">Contact us by email to inform us about your return request.<\/p>\n<\/li>\n \t<li data-start=\"1513\" data-end=\"1580\">\n<p data-start=\"1516\" data-end=\"1580\">We will send you detailed instructions for returning the item.<\/p>\n<\/li>\n \t<li data-start=\"1581\" data-end=\"1710\">\n<p data-start=\"1584\" data-end=\"1710\">Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1712\" data-end=\"1865\">If approved, your refund will be processed, and a credit will automatically be applied to your <strong data-start=\"1807\" data-end=\"1834\">original payment method<\/strong> within <strong data-start=\"1842\" data-end=\"1864\">7\u201310 business days<\/strong>.<\/p>\n\n\n<hr data-start=\"1867\" data-end=\"1870\" \/>\n\n<h3 data-start=\"1872\" data-end=\"1890\"><strong data-start=\"1876\" data-end=\"1890\">5. Refunds<\/strong><\/h3>\n<ul data-start=\"1891\" data-end=\"2247\">\n \t<li data-start=\"1891\" data-end=\"1971\">\n<p data-start=\"1893\" data-end=\"1971\">Refunds are issued using the <strong data-start=\"1922\" data-end=\"1945\">same payment method<\/strong> used for your purchase.<\/p>\n<\/li>\n \t<li data-start=\"1972\" data-end=\"2085\">\n<p data-start=\"1974\" data-end=\"2085\">You are responsible for paying the return shipping costs unless the return is due to an error from MornTrade.<\/p>\n<\/li>\n \t<li data-start=\"2086\" data-end=\"2136\">\n<p data-start=\"2088\" data-end=\"2136\"><strong data-start=\"2088\" data-end=\"2134\">Original shipping fees are non-refundable.<\/strong><\/p>\n<\/li>\n \t<li data-start=\"2137\" data-end=\"2247\">\n<p data-start=\"2139\" data-end=\"2247\">If you received <strong data-start=\"2155\" data-end=\"2172\">free shipping<\/strong>, the actual shipping cost (both ways) will be deducted from your refund.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"2249\" data-end=\"2252\" \/>\n\n<h3 data-start=\"2254\" data-end=\"2288\"><strong data-start=\"2258\" data-end=\"2288\">6. Late or Missing Refunds<\/strong><\/h3>\n<p data-start=\"2289\" data-end=\"2329\">If you haven\u2019t received your refund yet:<\/p>\n\n<ol data-start=\"2330\" data-end=\"2508\">\n \t<li data-start=\"2330\" data-end=\"2365\">\n<p data-start=\"2333\" data-end=\"2365\">Check your bank account again.<\/p>\n<\/li>\n \t<li data-start=\"2366\" data-end=\"2454\">\n<p data-start=\"2369\" data-end=\"2454\">Contact your credit card company \u2014 it may take some time for your refund to appear.<\/p>\n<\/li>\n \t<li data-start=\"2455\" data-end=\"2508\">\n<p data-start=\"2458\" data-end=\"2508\">Contact your bank, as processing times can vary.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2510\" data-end=\"2602\">If you have completed these steps and still haven\u2019t received your refund, please contact us.<\/p>\n\n\n<hr data-start=\"2604\" data-end=\"2607\" \/>\n\n<h3 data-start=\"2609\" data-end=\"2643\"><strong data-start=\"2613\" data-end=\"2643\">7. Shipping Fees &amp; Customs<\/strong><\/h3>\n<ul data-start=\"2644\" data-end=\"2996\">\n \t<li data-start=\"2644\" data-end=\"2694\">\n<p data-start=\"2646\" data-end=\"2694\">Original shipping fees are <strong data-start=\"2673\" data-end=\"2691\">non-refundable<\/strong>.<\/p>\n<\/li>\n \t<li data-start=\"2695\" data-end=\"2794\">\n<p data-start=\"2697\" data-end=\"2794\">The customer is responsible for return shipping costs unless the item was damaged or incorrect.<\/p>\n<\/li>\n \t<li data-start=\"2795\" data-end=\"2906\">\n<p data-start=\"2797\" data-end=\"2906\">MornTrade prices <strong data-start=\"2814\" data-end=\"2856\">do not include taxes or customs duties<\/strong> that may be applied by the recipient\u2019s country.<\/p>\n<\/li>\n \t<li data-start=\"2907\" data-end=\"2996\">\n<p data-start=\"2909\" data-end=\"2996\">Customers are responsible for any additional fees, duties, or customs-related delays.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2998\" data-end=\"3081\">The vast majority of international shipments are delivered smoothly without issues.<\/p>\n\n\n<hr data-start=\"3083\" data-end=\"3086\" \/>\n\n<h3 data-start=\"3088\" data-end=\"3132\"><strong data-start=\"3092\" data-end=\"3132\">8. Customized or Discounted Products<\/strong><\/h3>\n<p data-start=\"3133\" data-end=\"3257\">Please note that <strong data-start=\"3150\" data-end=\"3164\">customized<\/strong>, <strong data-start=\"3166\" data-end=\"3182\">personalized<\/strong>, or <strong data-start=\"3187\" data-end=\"3210\">discounted products<\/strong> are <strong data-start=\"3215\" data-end=\"3233\">non-returnable<\/strong> and <strong data-start=\"3238\" data-end=\"3256\">non-refundable<\/strong>.<\/p>\n\n\n<hr data-start=\"3259\" data-end=\"3262\" \/>\n\n<h3 data-start=\"3264\" data-end=\"3295\"><strong data-start=\"3268\" data-end=\"3295\">9. Free Shipping Policy<\/strong><\/h3>\n<p data-start=\"3296\" data-end=\"3576\">If a customer refuses delivery or requests a return after the order has been shipped under a <strong data-start=\"3389\" data-end=\"3416\">free shipping promotion<\/strong>,<br data-start=\"3417\" data-end=\"3420\" \/>the <strong data-start=\"3424\" data-end=\"3461\">actual shipping costs (both ways)<\/strong> will be deducted from the refund amount.<br data-start=\"3502\" data-end=\"3505\" \/>This policy helps us cover the shipping expenses incurred by MornTrade.<\/p>\n\n\n<hr data-start=\"3578\" data-end=\"3581\" \/>\n\n<h3 data-start=\"3583\" data-end=\"3601\"><strong data-start=\"3587\" data-end=\"3601\">Contact Us<\/strong><\/h3>\n<p>\nFor any inquiries or issues regarding returns or refunds, please contact our support team at:<br>\n\ud83d\udce7 <a href=\"mailto:support@almatjar.ae\"><strong>support@almatjar.ae<\/strong><\/a>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with AlmatJar!We strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, please review our returns and refunds policy below. 1. Return Period You may return products within 7 days from the date of receipt.Returned items must be unused, sealed, and in their original [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9956","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/pages\/9956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/comments?post=9956"}],"version-history":[{"count":0,"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/pages\/9956\/revisions"}],"wp:attachment":[{"href":"https:\/\/almatjar.ae\/en\/wp-json\/wp\/v2\/media?parent=9956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}